Annexes to COM(2011)794 - Online dispute resolution for consumer disputes - Main contents
Please note
This page contains a limited version of this dossier in the EU Monitor.
| dossier | COM(2011)794 - Online dispute resolution for consumer disputes. |
|---|---|
| document | COM(2011)794  |
| date | May 21, 2013 |
Information to be provided when submitting a complaint
| (1) | Whether the complainant party is a consumer or a trader; |
| (2) | The name and e-mail and geographical address of the consumer; |
| (3) | The name and e-mail, website and geographical address of the trader; |
| (4) | The name and email and geographical address of the complainant party’s representative, if applicable; |
| (5) | The language(s) of the complainant party or representative, if applicable; |
| (6) | The language of the respondent party, if known; |
| (7) | The type of good or service to which the complaint relates; |
| (8) | Whether the good or service was offered by the trader and ordered by the consumer on a website or by other electronic means; |
| (9) | The price of the good or service purchased; |
| (10) | The date on which the consumer purchased the good or service; |
| (11) | Whether the consumer has made direct contact with the trader; |
| (12) | Whether the dispute is being or has previously been considered by an ADR entity or by a court; |
| (13) | The type of complaint; |
| (14) | The description of the complaint; |
| (15) | If the complainant party is a consumer, the ADR entities the trader is obliged to or has committed to use in accordance with Article 13(1) of Directive 2013/11/EU, if known; |
| (16) | If the complainant party is a trader, which ADR entity or entities the trader commits to or is obliged to use. |